| Title: | Client Service Executive (CSE) |
| FLSA status: | Exempt |
| Reports to: | Regional Director of Client Services |
| Location: | Regional, remote |
| Travel: | Heavy (more than 75%) |
Purpose of the role:
The Client Services Executive (CSE) provides total client management for clients including; providing strategic guidance on Effective Staffing practices, identifying client goals, and developing strategies and processes that will support optimal use of the software.
Accountabilities and Activities
- Establish effective client relationships amongst executives, managers, and staff from launch of engagement through system adoption/maximization periods.
- Work closely in an advisory capacity with the client executive leadership team
- Assess strengths and vulnerabilities of existing operational processes and practices; recommending software system configuration to maximize operational benefits
- Facilitate strategic decision making related to incentive approach; facilitate problem solving related to the use of the software system and corollary policies and practices
- Balance multiple customer implementations simultaneously; provide continued strategic support through working with the client services manager on client-specific recommendations
- Support on-going client evaluation of goal achievement and strategy revisions
- Lead strategic design process necessary to implement the Concerro product for hospital clients
- Provide monthly status reports to all assigned clients with assistance from Services Analyst
- Customize and deliver training to the nurse/healthcare leaders
- Lead system workgroups related to incorporation of Concerro system use
- Identify new function and feature ideas as input into the evolution of the product
- Introduce new/enhanced system functionality
- Support sales presentations and represent Concerro at trade shows
- Participate in internal committees to represent Services team
- Develop strategic planning management tools and resources as needed
- Support in orientation of new team members
Requirements:
- Minimum of 3 years of multi-site management experience
- Undergraduate degree
- Minimum 5+ years of Hospital/ Healthcare consulting experience
- Minimum 3+ years of Hospital staffing/ Nurse Management experience
- Minimum 2+ years in a traveling position (>50%)
- Expert computer user for a variety of applications including Microsoft Office
- Strong consulting, systems implementation, process improvement, support and training
Highly desired/ preferred attributes:
- -2 years Healthcare software implementation, support and training
- RN licensure, or other clinical experience
- Strong group facilitation and process improvement skills
- Strong working knowledge of hospital/nursing operations
- Above average verbal and written communication skills
- Strong analytical skills and attention to detail
- Strong working knowledge of healthcare staffing/scheduling systems
- Strong working knowledge of internet based systems
- Service provider experience
Interested and qualified candidates should email their resume named YourLastName.doc in Word format to careers@concerro.com. Please put the job title in the subject line.