Employee Satisfaction, Recruitment and Retention

Employee satisfaction produces improved customer satisfaction and employee engagement. The top dissatisfier for employees is having no say in their choice of work schedules.

With Concerro's ShiftSelect and RES-Q Labor Resource Management, staff can manage their own schedules, balancing their needs with the needs of the organization, and self-select shifts based on their qualifications. Similarly, the valuable time recovered by managers previously spend on calling staff and modifying schedules is both a significant ROI as well as a major boost to manager satisfaction.

There is also a significant ROI in retaining staff and RN vacancies are expected to rise due to retiring staff turnover as economic recovery occurs. Concerro addresses turnover directly by bringing new and more efficient processes together with software tools to sustain the gains. Recruitment notices frequently highlight the Concerro solution as a benefit because it is a proven tool to increase retention and promote recruitment. Generational shifts in the workforce require hospitals to adopt systems that engage their staff and offer an improved work-life balance in order to retain the best talent. The Concerro ShiftSelect solution embodies the principals of employee choice and immediate access and has the highest adoption rates in the industry.

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