 |
GuruLounge |
Proven Processes and Experienced Personnel
We believe in forming long-term partnerships with our clients, which is why Concerro clients receive unlimited access to the client services team, comprised of 12 seasoned executives with over 200 years of combined healthcare expertise. Our knowledgeable team of healthcare experts, our Gurus, are the framework for the GuruLounge.
Meet the Gurus
All Inclusive Service Offering
The Concerro Program now includes two levels of service for all clients: The GuruLounge and ConcerroConsult. The GuruLounge is comprised of our Gurus-in-training, to provide tier 1 technical support to all clients. ConcerroConsult continues to provide total client management to optimize each client’s Scheduling and Open Shift Management solutions.
THE GuruLounge
CONCERROCONSULT
Help desk support Monday through Friday
Business process improvements
Appointment coordination and liaison to the Gurus
Workflow development & strategic design
Monthly report and account services
Best practices assessment and guidance
Webinar training and assistance
Comprehensive training and implementation services
Providing the Highest Quality of Support Solutions
The GuruLounge is your portal to fast, professional customer service and guidance. Through the GuruLounge you have access to all of the Gurus and all of their expertise; so in addition to the support you receive from your Client Services Executive you can also access any of the Gurus to assist you in very specific areas-such as incentive design or change management. In addition to the Gurus, we also have Gurus-in-training that can offer technical support assistance, schedule management for remote and live meetings with Gurus, and offer report assistance to all Concerro clients. They will be your first point of contact when you contact the GuruLounge.
Contact a Guru today at gurulounge@concerro.com.